top banner


Return Policy/Money Back Guarantee
If when you receive your product(s), you are not completely satisfied you may return the items to us within 45 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition/brand new.


The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.


You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.


If products are altered or modified in any way then the warranty and money back guarantee become void immediately.


The money back guarantee does not cover volume/wholesale and customized orders.


We strongly recommend that you use a standard postal service to return the item to avoid customs fees. CVAPOR will not be held responsible for items lost or damaged in transit.


Shipping back to CVAPOR is paid for by the customer. We are in general unable to refund you postal fees.


Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.


Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.


Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us. immediately.